Operational answers
Help for the shift in front of you.
Find the practical answer first. For account-specific payment, cancellation or safety issues, contact Epic Staff support with the contract ID.
For contractors
Contracts, time and payment.
How do I find a contract?
Choose the roles you offer and keep your location, distance and availability preferences current. Browse open contracts and review the role, timing, location and rate information before applying.
How is my final pay calculated?
The confirmed hourly rate and recorded work time determine contractor pay. If your profile is configured to charge GST/QST, those taxes can be added. Epic Staff’s establishment service fee is not deducted from contractor pay.
Why has my payment not arrived?
Payment begins after completed work and confirmed time. A transfer can remain in progress or fail at the payment provider or financial institution. If it is delayed, send support the contract ID and date. Do not email bank credentials.
I cannot check in or out. What should I do?
Contact the establishment manager through the contract details or message thread immediately. Keep a clear record of the actual start and end time. An authorized manager or support administrator can correct eligible time records.
I need to cancel. What should I do?
Cancel through the current in-app flow and notify the establishment as soon as possible. Timing may affect consequences under the current terms. For an emergency or dispute, contact support promptly.
For establishments
Posting, choosing and closing out.
What should I include in a posting?
Select the correct role, location, date, start and end time, number of positions and wage range. Add clear notes about arrival, uniform, equipment, duties and the on-site contact.
Can I post several positions or dates?
Yes. Current tools support multiple positions and multi-day series. Each created contract is tracked separately.
How do I compare interested contractors?
Review the requested rate, role selections, recorded Epic Staff experience, reviews and skill answers shown on the profile. Ask support what the Epic Verified status currently checks before relying on it for a specific requirement.
What if nobody accepts?
Epic Staff does not guarantee a fill. Review the rate, timing, location and posting details, and keep a backup plan for a critical shift.
How do I resolve a payment failure?
Support tools can see transaction status and retry eligible failed or cancelled transactions. Contact support with the contract ID. Do not create a second payment outside the platform unless support confirms the correct procedure.
Need account-specific help?
Contact Epic Staff support.
Include your contract ID, the date of the shift and a short description. Do not send passwords, banking credentials, government identification numbers or full payment details by email.
The current user agreement and in-app terms govern payments, cancellations, insurance, safety responsibilities and disputes. Help content may be updated as those policies change.